Ready to boost your operations and cut costs?
We’re On-Site When You Can’t Be.
Ready to boost your operations and cut costs? Offering an attractive alternative to alleviating your support staff requirements, Polymer Network’s Remote Hands services transform the way you manage your server assets.
When you colocate with Polymer Networks, you have unrestricted access to a highly skilled, experienced team of support engineers to resolve a multitude of emergency and routine technical tasks. Our primary objective is to deliver the same or even greater provision than if you were to run your systems in house with your own staff, so our customers can focus on other important aspects of their business.
With Remote hands at your service you’ll get
- 24/7/365 availability
- No restrictions on call out or usage
- Access to both Technical Support and Service Engineers
- 15-20 minute average turnaround time for issue resolution
- Increased manpower for day-to-day technical tasks
- Freedom to focus on strategic initiatives
- On-demand or pre-paid subscription service options
Our engineers are standing by 24/7 to
- Provide fault investigation on customer equipment
- Investigate faults on customer circuits supplied by Telehouse which includes full end-to-end test and repair where applicable
- Installing, replacing or removing equipment, including routers, switches, system modules, disk drives, memory, etc. supplied by the customer
- Perform equipment resets/reboots/power cycle at the request of the customer
- Investigate localized customer network issues when notified by the customer
- Relocating equipment within your data center racks, cabinets and cage
- Providing visual verifications supported with digital photos
- Patching equipment to a patch panel based on a supplied patching schedule